Offering Only Excellence in Professional Pet Care
Serving Parts of Burlington County, NJ
Frequently Asked Questions
Why use a Professional Pet Sitter?
Your pets will be much less stressed being able to remain in a familiar environment of their home. You can ensure peace of mind when an insured, bonded and pet first aid/CPR certified professional pet sitter is in your home. A professional can give your pets the attention and care they need and deserve while avoiding interruptions of daily routines unlike boarding facilities. They will experience less trauma and minimize the risk of any illnesses they can contract while in a doggie day care. Professional pet care providers do this as their only career and strive to continue their education in the field and hold many certifications that gives them the very title as a professional. They are also experienced and know what to do in the event of an emergency or natural disaster. Professionals are also more reliable and commit to long term relationships with their clients. In addition to taking care of your pets, a professional pet sitter will also take care of your home and property while you are away for enhanced security. Your pets will give you a smile and tail wag of approval for hiring a pet care professional!
What Does It Exactly Mean To Be A Member of Pet Sitter's International?
There are a lot of benefits in using the services and continuing to purchase an annual membership to Pet Sitters International. Please visit What does PSI membership mean | Why you should use a PSI member pet sitter for details!
Is Kaytlynn's K-9 and Cat Care insured and/or bonded?
Yes. I am insured and bonded through Pet Sitters Associates. They specialize in insurance strictly for pet sitters and dog walkers. We carry a general liability policy that covers limited damage to property and care of pets while in my care. Proof of insurance provided upon request.
Do you offer dog boarding in your home?
No, we do not. Our services are for clients who want/need pet care in their own homes. We provide exceptional and trustworthy care even if/when the client may be working from home
How many dogs do you walk at once?
We walk 2 well-behaved/trained dogs of the same household together. We do not do group walks with dogs from all different households. A first and possibly the second walk is required with the owner present for safety/comfortability purposes. For nature trail walks, dogs MUST display leash manners and no reactivity.
One of my pets takes medication. Can you administer their medication to them?
Absolutely, as long as the pet is cooperative and not aggressive for medication administration. We do not put any pet under force in any circumstance to administer medication. We have experience in giving pills, liquid medications and insulin injections. All at no extra charge to the client.
My pet needs to go to the vet. Will you take them?
It is recommended that all annual/yearly exams be made with the veterinarian with the client/owner in attendance. However, if there is an emergency during my stay at a client's home, and vetting is needed, I will absolutely be attentive to that. It is recommended that the client has a credit card on file with their veterinarian and has given them notice that I will be in the care of your pet for these reasons. This is also outlined in my service agreement.
What is a "Meet & Greet" and why is it required for services?
A "Meet & Greet" is a pre-service visit to the clients home before I care for their pets. It is essential for client, pet sitter and pets to establish a relationship built upon trust and comfortability before the client is away and to ensure that it is the right fit! This is also an opportunity for the pet sitter and client to exchange any important questions. At this visit, the service agreement and forms are discussed and a welcome packet with additional information and helpful handouts is given to the client. Additional visits can and may be scheduled at the request of the client at no additional cost.
What forms of payment do you accept and when is payment due?
I accept cash, check, credit/debit card & Venmo. An invoice will be sent outlining services and costs. Upon payment, a receipt will be sent to client if requested. Payment is required BEFORE ANY service begins unless otherwise agreed upon. See policies for more.
Do you work holidays?
Yes, I am available for holidays. Limited spots are available so be sure to book early. Holiday surcharge may apply, see policies for more.
What is your cancellation policy?
Please see full cancellation policy below under policies
How much advanced notice is required when booking services?
Meet & Greets must be at least 1 month prior to first day of service.
I accept booking requests as far as a year in advance but I require at least 3 months notice for long-term visit services you may wish to book and at least 2 weeks notice for any other services. Requests made within 7 days of requested start date is subject to a $10 service fee for schedule change accommodations. Dates requested are not guaranteed until they are fully confirmed so there is an opportunity to accommodate other clients. Client is responsible for reaching out and fully confirming dates as soon as possible. Availability is not always guaranteed as well.
How do you handle inclement weather during dog walks/drop-in visits?
Dog walk/drop-in visits will not be cancelled due to inclement weather such as rain or light snow. However, if rain is too heavy, the visit may be moved to indoors after a potty break. In the event of heavy snow, all visits/walks that can be cancelled will. If conditions are severely deteriorating and we cannot make it, your emergency contact neighbor will be contacted to assume care until conditions are safe for us to resume services. Dogs will also not be walked in above 90 degree temperatures or below 15 degree temperatures.
Policies
PAYMENT POLICY
I accept the following forms of payment: cash, check, credit/debit cards (through Wave Invoicing), & Venmo.
Checks must be written out to: Kaytlynn's K-9 and Cat Care, LLC
*Payments are due prior to the beginning or at the time of service scheduled unless otherwise agreed upon.
CANCELLATION POLICY
PLEASE READ THOROUGHLY! NO EXCEPTIONS WILL BE MADE! If ANY service is PAID for and cancelled BEFORE 1 week (7 days) service is scheduled to begin a credit will be issued. If ANY service is PAID for and cancelled WITHIN 1 week (7 days) of first scheduled day, NO credit OR refund will be issued. Credits will be issued at a maximum of $50 per future invoice and spread out (credits cannot be applied where the total balance would result in zero). On the other hand, if services are NOT PAID FOR YET, client is responsible for paying 50% of total cost of services (unless service is an overnight and a 50% deposit has been made) Cancellation fee must be paid within 5 business days from the date of cancellation. No further bookings will be made if fee has not been paid. In the event of early return home, client must notify Kaytlynn’s K-9 and Cat Care, LLC as soon as possible. In the event this occurs, under certain circumstances only (i.e. emergency) a credit for remaining services will be issued.
SERVICE AGREEMENT
Service agreement and any other necessary forms are REQUIRED for ANY and ALL services. Client is responsible for reading the service agreement and its policies in its entirety before signing. A "Pet Profile" must also be filed out for each pet before any services as well as a home specifications form. If you have pets that require prescription medication you will also need to fill out a medication authorization form. Services will not be provided if service agreement and forms are not agreed upon and signed before booked dates.
HOLIDAY SURCHARGE
Holiday Surcharges apply on: New Year's Eve, New Year's Day, Easter Sunday, Memorial Day Weekend, Fourth of July, Labor Day Weekend, Thanksgiving, Christmas Eve & Christmas Day